Relay CRM

Analytics

Operational analytics

Stored workspace events only. No vanity metrics.

Conversation volume0Workspace conversations in the stored datasetView records

Message volume0Inbound and sandbox outbound message rowsView records

Human handoffs0Conversations currently requiring a personView records

Automation runs0Durable runs across immutable versionsView records

Blocked attempts0Outbound attempts denied by policyView records

CRM customers0Workspace-scoped customer recordsView records

Definitions

Conversation volumeWorkspace conversations in the stored dataset0

Message volumeInbound and sandbox outbound message rows0

Human handoffsConversations currently requiring a person0

Automation runsDurable runs across immutable versions0

Blocked attemptsOutbound attempts denied by policy0

CRM customersWorkspace-scoped customer records0