Refund Policy

Who handles payments

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns, and your purchase is also subject to Paddle’s Buyer Terms at www.paddle.com/legal/checkout-buyer-terms.

Cancelling a subscription

You can cancel at any time from the billing settings of your workspace. Cancelling stops future renewals; your paid features stay available until the end of the period you have already paid for, and you are not charged again.

Refunds

We do not refund part-used subscription periods, except:

• where the law of your country requires a refund, including a consumer’s statutory right of withdrawal;
• where the Service was unavailable for a sustained period through our fault;
• where you were charged in error, for example twice for the same period.

Approved refunds are paid by Paddle to the original payment method.

How to ask for a refund

Find your order at paddle.net using the email address on your receipt, or write to support@rellooma.com with that email address and your order number.